Privacy Policy for Unburden
Last Updated: January 2025
Unburden ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
Personal Information
- Account Information: Email address, display name, pseudonym
- Profile Data: Language preferences, timezone, check-in time preferences
- Authentication: Secure login credentials via Google OAuth and Apple Sign In
Usage Data
- Check-ins: Daily mood, intentions, and optional reflections
- Spending Tracking: Purchase descriptions, categories, emotional responses (no exact amounts)
- Progress Data: Streak counts, badges earned, weekly reflections
- Community Interactions: Anonymous wall posts and reactions
Technical Data
- App Usage: Basic app functionality and error logs
- Session Data: Secure authentication tokens
- Device Information: Basic device compatibility data
What We DON'T Collect
- ❌ No Financial Data: We don't collect bank account information, credit card details, or exact financial amounts
- ❌ No Location Data: We don't track your physical location
- ❌ No Third-Party Tracking: We don't use Google Analytics, advertising SDKs, or tracking pixels
- ❌ No Personal Identifiers: We don't collect phone numbers, addresses, or government IDs
- ❌ No Biometric Data: We don't collect fingerprints, face scans, or other biometric information
How We Use Your Information
Primary Uses
- Provide Services: Enable check-ins, AI conversations, progress tracking, and community features
- Personalization: Customize your experience based on preferences and language
- Support: Respond to your questions and provide technical assistance
- Safety: Detect crisis situations and provide appropriate resources
AI Processing
- Conversation Generation: Create supportive, trauma-informed responses
- Insight Generation: Provide personalized spending and emotional insights
- Content Moderation: Ensure community safety and appropriate content
Data Storage and Security
Where We Store Data
- Supabase: Secure cloud database with encryption at rest
- Local Storage: Secure device storage for authentication tokens
- No Third-Party Storage: We don't share data with external services
Security Measures
- Encryption: All data is encrypted in transit and at rest
- Authentication: Secure OAuth integration with Google and Apple
- Access Control: Strict access controls and authentication requirements
- Regular Audits: Ongoing security reviews and updates
Data Sharing and Disclosure
We Do NOT Share Your Data With:
- ❌ Advertisers: We don't sell or share data for advertising
- ❌ Third-Party Services: We don't share with analytics or tracking services
- ❌ Government: We don't voluntarily share data with government agencies (except as required by law)
Limited Sharing
- Anonymous Community: Your wall posts are shared anonymously with other users
- Legal Requirements: We may disclose data if required by law or to protect safety
- Service Providers: Limited sharing with essential service providers (Supabase, OpenAI) under strict data protection agreements
Your Rights and Choices
Access and Control
- View Your Data: Access your check-ins, reflections, and progress data within the app
- Update Information: Modify your profile and preferences at any time
- Delete Account: Permanently delete your account and all associated data
- Export Data: Request a copy of your data (contact support)
Privacy Settings
- Anonymous Sharing: Control whether your reflections are shared to the community wall
- Pseudonym: Use a pseudonym instead of your real name
- Data Retention: Your data is retained only while your account is active
Data Retention
Active Accounts
- Indefinite Retention: Data is kept while your account is active
- Purpose: Enable ongoing progress tracking and personalized experiences
Deleted Accounts
- Immediate Deletion: All data is permanently deleted when you delete your account
- No Recovery: Deleted data cannot be recovered
Children's Privacy
- Age Requirement: You must be 18 or older to use Unburden
- No Child Data: We don't knowingly collect data from children under 18
- Parental Rights: Parents can contact us to request deletion of any child's data
International Users
- Data Location: Data is stored in secure cloud infrastructure
- Privacy Laws: We comply with applicable privacy laws and regulations
- Cross-Border Transfers: Data may be processed in countries with different privacy laws
Changes to This Policy
- Updates: We may update this policy as our services evolve
- Notification: Significant changes will be communicated through the app
- Continued Use: Using the app after changes constitutes acceptance
Crisis Resources
If you're experiencing a crisis:
- 24/7 Crisis Line: 988 (US) or visit 988lifeline.org
- Emergency: Call 911 or your local emergency services
- In-App Resources: Use the crisis support feature in the app