Support Center
Need help with Unburdened? We're here to assist you with any questions or issues you may have. Choose from the options below to get the help you need.
Frequently Asked Questions
How do I get started with Unburdened?
Simply download the app from the App Store, open it, and follow the on-screen instructions to set up your account. The app will guide you through the initial setup process and introduce you to Maya, your AI companion.
Is my financial data secure and private?
Yes, absolutely. We take your privacy and financial security seriously. All data is encrypted and stored securely. We never share your personal or financial information with third parties. You can read our detailed
Privacy Policy for more information.
How do I reset my password?
Go to the login screen and tap "Forgot Password." Enter your email address, and we'll send you a link to reset your password securely.
How does Maya, the AI companion, work?
Maya is your personalized AI companion designed to help you understand and improve your relationship with money. She provides trauma-informed support, helps you track spending, and guides you through financial reflections and check-ins.
Can I use Unburdened on multiple devices?
Yes, you can use your account on multiple devices. Simply log in with the same credentials on each device, and your data will sync automatically.
How do I delete my account?
You can delete your account in the app settings. Go to Settings > Account > Delete Account. Please note that this action is permanent and cannot be undone.
What if I find a bug or have a feature request?
We welcome feedback! Please use the contact form below to report bugs or suggest new features. Our development team reviews all feedback regularly.
Contact Information
Contact Form
Before contacting support:
- Check the FAQ section above for quick answers
- Make sure you're using the latest version of the app
- Include your device model and iOS version when reporting issues
- For technical issues, try restarting the app first
- For password issues, try the "Forgot Password" feature in the app